Responsible Gaming

Responsible Gaming at hbeje — Stay Safe While Having Fun

Hbeje believes gaming should be a source of fun, not stress. The well-being and safety of every player is our top priority.

hbeje's Commitment: We're Always Here to Protect Every Player
Set Deposit Limit
Cooling-Off Period
Self-Exclusion
24/7 Support
What is responsible gaming and why does it matter?

Responsible gaming means keeping gaming a controlled, mindful, and enjoyable activity. When gaming starts to have a negative impact on you or your family, that's a sign the line has been crossed.

Responsible gaming is a core principle at hbeje. We don't just offer gaming services — we make sure every player stays healthy and happy. The platform provides a range of protection tools to help you stay in control.

Remember — there's no guarantee of recovering money lost through gaming. Playing beyond your budget is never the answer. hbeje is here to help you make the right decisions.

All responsible gaming tools at hbeje are completely free and available to use at any time.
Golden rules of responsible gaming
  • 1

    Set Your Budget First

    Decide how much you want to spend per session before you start, and stick to it.

  • 2

    Set a time limit

    Avoid playing for long stretches without a break. Step away regularly and give your attention to other activities.

  • 3

    Don't try to recover losses

    Stop chasing losses by betting more — it only makes things worse.

  • 4

    Keep It Separate from Essential Expenses

    Never use money needed for household essentials to play games.

  • 5

    Gaming Is for Entertainment Only

    Don't treat gaming as a source of income. It's entertainment, not an investment.

hbeje's Responsible Gaming Tools

Hbeje provides a range of practical tools to help you stay in control of your gaming experience.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately once set.

Session Time Limit

Set a limit on how long you play in one session. Once the time is up, hbeje will notify you automatically.

Cooling-Off Period

Take a temporary break from 1 day to 6 weeks. Your account stays active but you cannot play.

Self-Exclusion

Self-exclude from the platform for 6 months or permanently. Once activated, you cannot withdraw before the period ends.

Loss Limit

Set a maximum loss amount you are comfortable with for a given period. Once you hit the limit, your game will stop automatically.

Live Support

Talk to our support team in English or Bengali at any time. We're here to help, without judgement.

Recognising the Signs of Gaming Addiction

If you notice any of the signs below, please reach out for help right away. It's not a sign of weakness — it's a sign of awareness.

Playing repeatedly to recover lost money
Lying or being secretive about gaming
Spending household money on gaming
Feeling restless or irritable when not playing
Withdrawing from family and friends
Losing focus at work or in your studies
Chasing the same thrill by increasing your bets
Repeatedly trying and failing to cut back on gaming
If you notice any of the signs above, contact hbeje's support team right away or activate self-exclusion.
Responsible gaming tips

Write down your budget before you start playing and never deposit more than that amount.

Set a timer on your phone. Take at least a 15-minute break every hour.

Avoid gaming when you're angry, sad, or stressed — your emotional state affects your decisions.

Talk openly with family and friends about your gaming. Keeping it hidden only makes things worse.

Review your gaming spending every month. hbeje's transaction history is a handy way to keep track.

Take a break if you lose instead of feeling upset. Even on a winning streak, stay within your limits.

Make time for hobbies and activities outside of gaming — a balanced lifestyle is your best protection.

Check Yourself

Ask yourself the questions below. If most of your answers are "Yes", it may be time to seek help.

1 Do I often end up spending more than my budget?
Yes — need help No — I'm fine
2 When I lose, do I try to chase losses by betting more?
Yes — be cautious No — I've got it under control
3 Is gaming causing problems with my family or work?
Yes — take action now No — I'm doing well
4 Do you feel restless when you think about stopping?
Yes — get support No — I'm in control
5 Am I hiding the truth about my gaming from family?
Yes — talk about it No — everything is fine
These questions are for awareness only. For a professional assessment, please reach out to hbeje support.
How to Activate a Tool
  • 1

    Log In

    Log in to your hbeje account.

  • 2

    Open Account Settings

    Go to "Responsible Gaming" in the profile menu.

  • 3

    Choose the Tool You Need

    Set a Deposit Limit, cooling-off period, or self-exclusion — whatever you need.

  • 4

    Confirm

    Save settings — they take effect immediately.

Having trouble with settings? Contact us via live chat — we're available 24/7.
FAQ

Your account cannot be reactivated before the Self-Exclusion period (6 months to permanent) ends. We keep this strict intentionally, so you won't change your mind in the heat of the moment. When the period expires, contact support to rejoin.

Yes. A Deposit Limit takes effect immediately when set. However, increasing a limit requires a 24-hour waiting period — this helps prevent emotional decisions.

Yes, during the cooling-off period you can withdraw your account balance, but you won't be able to make new deposits.

Yes. Family members can contact hbeje support. We'll provide advice and help while maintaining confidentiality. We don't take action on third-party requests about an account without verification.

No. hbeje is strictly for individuals aged 18 and above. Age is verified at registration and confirmed through the KYC process. Any account found to belong to a minor will be closed immediately.

hbeje's support team is available 24/7. There are also organisations in Bangladesh that provide addiction counselling and mental health support. hbeje can help connect you with the right one.
🛡️

Your Safety Is Our Responsibility — hbeje Is Always Here

Enjoy gaming for the fun of it, not as a source of stress. Don't hesitate to seek help when you need it — that's a sign of strength.

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